Customer Experience

Beginners Are Our Specialty

*But we can talk shop with the pros as well as anyone

Personalized Shoe Fitting (In-Person or Virtual)

A great footwear fitting experience is rooted in a great conversation. The Brooklyn Running Company’s fit process is very informative and a super fun experience. At the customer’s option, we utilize videotaped analysis of the individual’s stride, biomechanics and foot strike to assist in the proper footwear determination process. There is no need to make an appointment for in-store appointments. All fittings are a free service and natural part of our business.

We firmly believe in the importance of a proper fitting and appropriate type of shoe. We will invest as much time as necessary to get you and your feet to the right place. As humans, we each have different foot strikes, unique gaits, biomechanics, injury history and running experience levels. It’s important to acknowledge and address that reality when buying running footwear. We are not medical professionals, but our well trained staff can offer you valuable insight as to which is the proper footwear to address your specific needs and goals.

Rewards Program

Each customer accrues points with every purchase. These points ($1 spent = 1 point accrued) can then be redeemed at the 300, 350 and 500 point levels as follows:
  • 300 Points: Select any pair of socks from our sock wall
  • 350 Points: Redeem your points for any BRCo Private Label piece of apparel of your choice (up to $35)
  • 500 Points: Apply $25 credit toward your next purchase
As long as you are registered in our point of sale system, you will begin earning BRCo Rewards Program points with your next purchase.

Return Policy

If you are unhappy with your purchase for any reason, please do not hesitate to come back to one of our shops. We will gladly work together to re-fit customers for worn product.

For those seeking a full refund, items must be unused and in the same condition in which they were sold.

Online Purchases: please note that customers are responsible for return shipping charges.

Private Events

We view our shop as a “community clubhouse”, of sorts. Welcome for use by ANY and ALL of NYC’s running clubs, crews and organizations. If you would like to schedule a private event at the Brooklyn Running Company, we would be happy to work with your group to create a memorable, bespoke experience.

Community Building  

Members of the Brooklyn Running Company staff make frequent appearances in the community. We love getting out of the store for race expos, speaking engagements, medical nights, gait analysis, shoe fittings, showcasing our product line and chatting all things active lifestyle. Contact us for more information on how we can enhance your event with a little Brooklyn Running Company magic.

 

For more information please contact us at: 718-782-RUNN (7866) or info @ brooklynrunningco.com